Frequently Asked Questions

I get a warning from my Anti-Virus software about the download

Because our software does not get thousands of downloads, many anti-virus systems may warn that it is an unknown quantity. Please be assured that we have thoroughly checked and tested our software and it presents no threat to your computer. If you are concerned then you can choose Save instead of Run and then scan the saved file with your Anti-Virus software before running the installation.

The Trial Software will not begin installation

If you have an older version of Windows XP you will need an updated version of the Microsoft Windows Installer Package available here

The Trial Software installation freezes before it is complete

This seems to be due to the Windows User Account Control form failing to load. Some computers are prone to this problem (and others) after awaking from sleep or hibernation. This is usually cured if you fully shut down and re-start your PC and re-run the installation.

The Trial Software will not run after it has installed successfully

If you run Windows XP you need to install the Microsoft .NET Framework Version 2 available here